After completing your order, a confirmation email will be automatically sent to the email address you registered. This email will include your order number and details of your purchase. You can also check your order history by logging into our site and visiting your account page. If you do not receive the email or encounter other issues, please contact customer support.

Unfortunately, we do not support returns or exchanges as items are limited to one piece each.

We do not accept returns. We perform operational checks, but there is a possibility that items may not function due to their age.

The approximate delivery time varies by region, but it usually takes 1 to 4 weeks. Shipping costs vary by region and can be confirmed at the time of order.

1. **Order confirmation email:** Once you complete an order, a confirmation email is sent to the registered email address. This email includes your order number, expected delivery date, and courier information.

2. **My account page:** Log into our site and access your account page. There, you can view the latest order information and order history. You can also check the real-time delivery status from the order details page.

3. **Courier tracking service:** Use the tracking number provided in the order confirmation email or on your account page to track the delivery status directly on the courier's website. By entering the tracking number on the courier's website, you can check the delivery status and the scheduled delivery date and time.

We usually deliver within ● days from the order date. However, delivery times may vary depending on the region, weather conditions, and peak periods.

Shipping charges vary by region. Please refer to the following rate table for shipping costs for each delivery location: [Shipping Rate Table](https://media.tenso.com/guide/dhl2201/jp/announcement.html)

We accept credit cards and PayPal for payments.

1. Order confirmation email:As described above.
2. My account page:As described above.
3. Courier tracking service: As described above.

You can use credit cards such as VISA, MasterCard, JCB, and AMEX. Some cards may not be accepted, so please check with us when you inquire.